Before Ordering

We aim to despatch all orders within 1–2 working days. This timeframe is calculated from the date that the print proofs are approved. Larger orders may require additional time, but we can discuss this with you before you place your order.

Yes, most certainly. Our pricing is focused on delivering discounts based on the number of cards required in each order. Please note that cards within an order do not all need to be the same to qualify for these discounts. Please follow the link below for more information.

We understand that circumstances can change, and you can cancel your order at any time prior to production. Please contact us at the earliest opportunity so that we can process your cancellation request.

Our standard delivery rate is £2.50 for smaller orders. Orders over £10 qualify for free delivery. Express delivery is available for £10 on all orders. Please follow the link below for full details of the services we offer.
SHIPPING SERVICES

If you have entered an incorrect delivery address, please contact us as soon as possible, and in any case before you receive your completion email.

Placing an Order

Ordering is simple. Choose the type of plastic card you require, specify your quantity and any optional features, then send us your artwork. If you're unsure about any aspect of the process, our team is happy to help and guide you through your order.

We offer flexible order quantities to suit businesses of all sizes. Whether you need a small batch of membership cards or a larger run of loyalty cards, we can provide a solution to meet your needs.

No. We can keep a blank template on file, but due to Data Protection we do not hold any personal information on our database.

Absolutely. If you don't have a finished design, our team can assist with artwork preparation and design services to create a professional-looking plastic card. There would be an additional charge for a design service.


Once your artwork has been approved and all order details confirmed, production willbegin. Turnaround times vary depending on card specifications and quantity, but we aim to product and dispatch your order within 2 working days of receipt.

Artwork & Design

We recommend supplying artwork as a print-ready PDF or high-quality JPEG and PNG files may also be suitable. If you're unsure, send us your artwork and we'll be happy to review it.

Yes. If you don't have a finished design, our team can help create professional artwork for your plastic cards. Whether you need a simple layout or a completely bespoke design, we can assist. There would be an additional charge for this service.

Absolutely. Simply send us your logo, brand guidelines and any ideas you have for the card. We'll create a design that reflects your brand identity and intended use. There would be an additional charge for this service.

Standard custom printed cards are the same size as a bank card, measuring 86mm x 54mm. We'll provide artwork templates where required to ensure your design is set up correctly.

Yes. To ensure the design prints correctly to the edge of the card, artwork should include an appropriate bleed area. We can provide guidelines and templates to help you set up your artwork correctly.

Yes. A digital proof can be supplied for approval before production starts. We recommend checking all text, contact details, colours and images carefully before approving your artwork. Colours may vary slightly between screens and the printed cards due to differences in display setting and printing processes.

Payment

We accept payment by credit/debit card (Visa, Mastercard, Amex), PayPal, and Apple Pay/Google Pay through our secure checkout.

We also accept bank transfer for larger orders — please contact us to arrange this.

Approved credit account holders can pay by invoice — see above.

All online payments are processed securely, and we never store your full card details.

Yes. We accept most major credit and debit cards through our secure payment system.

Unless otherwise stated, quotations will clearly show whether VAT applies and the amount payable.

Yes, we offer credit accounts for regular and trade customers. To apply, please contact us with your business details. Accounts are subject to a credit check and approval, and typically come with payment terms of NET30 from invoice.

Orders can usually be quoted and approved before payment is made. However, production will normally only commence once payment has been received, unless an approved credit account is in place.

Production

Once you've approved your artwork proof and payment has been received, your order moves into production. Your cards are then printed, finished, quality checked and prepared for dispatch.

Production times vary depending on the card specification, quantity ordered and any personalisation requirements. We'll confirm an estimated turnaround time when your order is placed.

Yes. If you have a tight deadline, please let us know when requesting a quotation. We'll always do our best to accommodate urgent plastic card printing requirements where possible.

We can produce a wide range of plastic cards including membership cards, loyalty cards, gift cards, ID cards, key tags, barcode cards and promotional cards.

All our cards are produced using durable PVC, the same material commonly used for bank cards.

Depending on your requirements, sample cards may be available. Please discuss this with our team when requesting a quotation.

Order Tracking

When your order has been completed and dispatched, you will receive a confirmation email. Depending on the delivery service used, we can also provide a tracking number.

We'll confirm receipt of your order and keep you informed throughout the process, from artwork approval through to production and dispatch.

You can contact our customer service team by email at any time, and we'll be happy to provide an update on your order.

Tracking systems can occasionally take time to refresh. If your tracking information appears incorrect or hasn't updated for an extended period, please contact us and we'll investigate.

Yes. Each dispatched order will normally have its own tracking reference, allowing you to monitor individual deliveries.

Delivery

We use trusted courier and postal delivery services to ensure your plastic cards arrive safely and securely.

If your expected delivery date has passed, please get in touch with our team. We'll work with the delivery provider to locate your order and keep you informed.

If your order has not yet been dispatched, we may be able to update the delivery address. Please contact us as soon as possible if changes are required.

Yes. We'll notify you when your cards leave our premises and provide any available tracking information.

Collection options may be available depending on your location and order requirements. Please contact us to discuss available options.

Problems With My Order

If you believe there is an issue with your order, please contact us as soon as possible. We'll investigate the matter promptly and work with you to find a suitable resolution.

Please notify us immediately and, if possible, provide photographs of the damage along with details of the issue. This will help us assess the situation and resolve it as quickly as possible.

If the cards supplied do not match your approved artwork or order specification, please contact us straight away so we can investigate and put things right.

If the mistake differs from the artwork proof you approved, please contact us and we'll investigate the issue. If the error appears on the approved proof, unfortunately we may not be able to accept responsibility, which is why we always recommend checking proofs carefully before approval.

Please get in touch and provide details of your concerns. We'll review the issue and determine whether the finished product meets the agreed specification and approved artwork.

We recommend reporting any issues as soon as possible after receiving your order to allow us to investigate and resolve the matter efficiently.

Returns & Refunds

Because your cards are custom-printed to your specifications, we're unable to offer refunds or exchanges for changes of mind once printing has begun, in line with UK distance selling regulations for personalised/bespoke goods.

However, if your cards arrive faulty, damaged, or not matching what was approved (e.g. a printing error on our part), please contact us within 10 days of delivery with photos of the issue, and we'll arrange a reprint or refund.

If your cards arrive damaged, please contact us within 10 days of delivery with photos of the damaged item(s) and packaging, and we'll arrange a free reprint or refund — whichever you prefer.

We may ask for the damaged cards to be returned or disposed of, depending on the situation.

Please keep the original packaging where possible, as this helps us process any claim with our courier.

If the cards supplied do not match your approved artwork or order specification, please notify us immediately so we can investigate and rectify the issue.

As custom printed plastic cards are produced specifically for each customer, we are generally unable to accept returns for a change of mind once production has started.

Customers are responsible for carefully checking artwork proofs before approval. Once approved, production will proceed using the artwork supplied. However, if you notice an issue, please contact us immediately as production may not yet have started.

Please contact our customer service team with your order number, a description of the issue and any supporting photographs. We'll review your request and respond as quickly as possible.

General Questions

Content fOur standard plastic cards are the same size as a bank or credit card, measuring 86mm x 54mm. Alternative sizes and formats may also be available.or menu item 1

Most of our cards are manufactured from high-quality PVC, providing a durable, professional finish suitable for everyday use.

Yes. We offer single-sided and double-sided printing, allowing you to make the most of your available card space.

Yes. If you don't have finished artwork, our design team can help create a professional card design based on your branding and requirements.

Yes. Plastic loyalty cards are one of our most popular products and are widely used by retailers, cafés, restaurants, gyms and service businesses.

Absolutely. We work with businesses of all sizes, from sole traders and independent retailers through to larger national organisations.